Mouseflow Help & Support

Mouseflow and Google Maps


If you use Google Maps on your website you may see this error message when watching recordings or viewing heatmaps:

"The Google Maps API key used on this website was registered for a different website."

This is because Mouseflow displays your website from a different domain than your original web server and Google's API prevents maps from being displayed on domains other than your own. We suggest disabling Google Maps in playback and the heatmaps. This can be done using our exclusion blocks. Read more here.

Even if you're able to playback pages with Google Maps, Mouseflow cannot properly capture any interaction with the map because it's a flash element. Read more about flash elements here.


Tags: google maps integration google maps error

Have more questions? Submit a request


Powered by Zendesk