Mouseflow Help & Support

How do I update my credit card?

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If you want to change the credit card you’re using for Mouseflow, please follow these instructions:

1) Change Credit Card

To change the credit card used, follow these steps:

  1. Log in to your Mouseflow account.
  2. Click on the email in the top right corner of the page.
  3. Click "Billing".
  4. Click "Change" next to "Billing Method".
  5. Enter the new credit card information.

If you're not seeing a button on the account page (but instead a link to this page), you might be paying using Paypal (see step 2). If you are on an older subscription, you might be using a previous payment provider. In that case you need to cancel your current subscription and upgrade again with the new details.

2) Using PayPal

  1. Sign in to your PayPal account. Click here to go to the PayPal Login.
  2. In the “My Profile” menu, click the item “Add or Edit Credit Card”.
  3. Click “Add card” to add a new card.
  4. Fill in the details and click “Add card”.
  5. Make sure that the new card is the primary credit card, and remove the previously registered card if it’s no longer working.

3) Switching from PayPal to Credit Card, or the other way around

If you need to switch from PayPal to Credit Card payments, you need to temporarily downgrade your Mouseflow account to the Free Plan. You can do this by following the steps below:

  1. Log in to your Mouseflow account.
  2. Click on the email in the top right corner of the page.
  3. Click "My Settings".
  4. Click "Upgrade Plan" on the left hand side, which will take you to the subscription selector.
  5. Choose the Free Plan and click "Next".
  6. Click "Confirm Downgrade". You wont lose any data on your account by doing this.

Once the downgrade is complete, you can upgrade again using your preferred payment option.

4) Switching from one PayPal account to another

If you need to switch from one PayPal to another you need to temporarily downgrade your Mouseflow account to the Free Plan. You can do this by following the steps below:

  1. Log in to your Mouseflow account.
  2. Click on the email in the top right corner of the page.
  3. Click "My Settings".
  4. Click "Upgrade Plan" on the left hand side, which will take you to the subscription selector.
  5. Choose the Free Plan and click "Next".
  6. Click "Confirm Downgrade". You wont lose any data on your account by doing this.

Once the downgrade is complete, you can upgrade again using your preferred payment option.

 

Tags: update credit card update payment information change payment type change credit card

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