Mouseflow Help & Support

How will a visitor's privacy be affected?


Mouseflow collects information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone), and data containing mouse movements, clicks, scroll events and keystrokes (except for password or credit card fields). No personal data is ever sent or shared between websites. The script does not use third-party cookies and none of the data is shared with third parties except for highly summarized data (i.e. usage share of browsers, average screen size, etc.). For more information, including how to exclude data from being tracked, see

If your local legislation requires that you anonymize IP addresses, you can do so by adjusting a setting in the Account Settings. Learn how to do this here.

Mouseflow requires that your site's privacy policy indicate that you use web analytics tools to track user behavior and that, by using your site, the users consent to be tracked with those tools.

We also recommend explicitly listing Mouseflow as a tool used on your site, along with a link where users can opt-out from being tracked.

Mouseflow also prohibits using the service for recording personal or financial information.

Please read our privacy policy for more information.] 

Tags: privacy security datenschutz

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