Mouseflow Help & Support

Content Appears Twice in Playback

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If you see duplicate elements on your page in playback, the problem is probably what we call 'double scripting'.  A script from your website is being run in our playback window, overwriting the HTML originally recorded. This usually happens with banners, form fields, buttons and similar elements loaded onto the page dynamically.

To get around this, we can block the script from running in playback. You will need to open a ticket with a link to the affected recording and a description of the affected content.

 

Tags: multiple elements duplicate content double scripting

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