Mouseflow Help & Support

Recordings and Data Are Missing

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Mouseflow only stores recordings and analytical data for a limited time period depending on what plan you're subscribed to.

Plans Storage Period
Free / Small /Starter 1 Month
Medium / Large / Growth 2 Months
X-Large / Pro 3 Months
Enterprise Up to 12 months

 

For more details, visit our Plans and Pricing Page

By default, the recording menu only shows the recordings from the last 30 days. You can choose a different date range using the date selector on the right-hand side.

 

Tags: recordings and data missing data storage monthly plans data retention

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