Mouseflow Help & Support

Why does the tracking code cause a 403 error?


If you see a 403 status code when you try to load your website, it typically means:

  1. You have excluded your own IP address in the control panel so you don’t record yourself. In this case the 403 error is only seen by you.
  2. The domain on the website you’re browsing does not match the domain(s) registered in the control panel. Go to the control panel and add all necessary domains and subdomains.


Tags: 403 error exclude ip address

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